After-Hours Policy
Medical Assistance When You Need It Most
Cox Family Practice is always here for you, day and night, providing the assistance you need to live a longer, healthier life. We make personnel available to you, day and night, to get all of your important details, and provide top-quality care that is based on your needs.
A provider will call you back within 15 minutes for urgent medical needs and within 1 hour for non-urgent medical needs.
We ask that all of your prescriptions be requested through your pharmacy, and that you allow 2 business days for these to be filled. If you are having difficulty at the pharmacy, please call our office. If there are extenuating circumstances, please let us know. We do not wish our patients to go without their medications.
Please Call 911 for Emergencies
Please have a family member call us to let us know you if you have gone to a hospital. If able, we will forward health information to aid in your care and coordinate your follow-up care. If admitted, please call us within 2 business days of your discharge to schedule a follow-up appointment.
If you are unsure if what you’re experiencing is an emergency, please call our after-hours line to speak with the provider on call. If possible, we will forward your medical information to the healthcare facility so that they may provide you with the best possible care.
Important Change to Hours of Operation
We are open 7:30 AM to 5:00 PM Monday – Thursday. Friday 7:30 AM to 12:00 PM.
For more information about our services at Cox Family Practice—day or night—or if you would like to schedule your next appointment with us, please call us at 336-460-9146 (after hours) or 336-629-6500.
Improved Communication and Access to Information
Cox Family Practice has implemented a web-based patient portal that will allow you to learn about a particular medical condition, electronically communicate with our healthcare team, and receive electronic reminders about your personal conditions and labs.
Access: mychart.conehealth.com/MyChart/Authentication/Login
Sign Up: A consent form must be filled out at our office, and then it is very simple to start using our patient portal. We are very excited about this new opportunity for communication.