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We are excited about the future of Cox Family Practice as we work to improve quality and service for you, as our patient.  If you have any questions, please contact the office.

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Do you Prefer telephone visits or e-visits?


Due to the current COVID-19 Pandemic, Cox Family Practice is working on incorporating telemedicine into its services.

Our preference is to see patients in our office for a face-to-face visit, but in some cases particularly during this pandemic, this is not feasible or appropriate.

We currently are able to offer telephone visits.  We hope to incorporate E-visits in the future which will include audio and video communication.

These visits are one-on-one interactions with a PROVIDER (physician or physician assistants.)

Initially, each call must be triaged by a nurse and if appropriate, then the nurse will discuss your case with the provider.  After determining an available time period with a provider, a staff member will call you and schedule the appointment.  Our providers may need to perform the telephone visit outside of regular office hours (over lunch or at the end of the day.)

We ask patients to call during our regular office hours (8-5 Monday thru Thursday and 8-12 on Fridays) to request the appointment.

This is only possible for certain medical issues that are amenable to these types of visits.

Ideally, we would like to have some vital signs (temperature, blood pressure, and pulse) taken by you, the patient.

Medical Visits which MAY be able to be conducted via telemedicine include:

  • Upper respiratory infections (colds, sore throats, sinus infections, ear infections)
  • Influenza
  • Coronavirus infection / concerns
  • Bladder Infections
  • Gastroenteritis
  • Sprains
  • Muscle Strains
  • Psychiatric issues
  • Follow up visits for hypertension or diabetes in between the routine visits which require lab work

If a patient has not improved within a certain period of time determined by the provider during the visit, the patient will be asked to make a face-to-face visit.

If interested, patients are required to call and verbally consent to a telemedicine visit.

There will be a charge for the telemedicine visit, which we will file with insurance.  Patients will be responsible for any copays, deductibles, or denials by insurance.

Please be sure we have your current insurance card so we are able to file correctly.

More Information about COVID-19

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COVID-19 information from Cone Health

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